mistakenly-30
刘耀文的大沙雕
钟意阿满
关于乌镇景点，英文介绍
Water conservation。
Water conservation, saying that through administrative, technical, economic and other management tools to strengthen management of water, adjust the structure of water, improving water, a planned water to prevent water wastage, use advanced science and technology to establish a scientific water system, the effective use of water resources, protection Water resources, to sustainable economic and social development needs.。
Water-saving propagandists。
Water conservation is everyone's responsibility. Only we all pay attention to water conservation, Shuihuang to stay away from our left, life will be stable and harmonious environment will be beautiful comfort. We understand that these young people after the truth, not only to themselves personally, but also do a good job in publicity work, tell friends and family, let people to water saving. This is our contribution to society means ah.。
The waste water everywhere:。
The waste water is astonishing: a customs do not bear the faucet, a month can Liudiao 1-6 cubic meters of water and a leaking toilet, one month to Liudiao 3-25 cubic meters of water; a city if there are 600,000 Guan did not bear the faucet, toilet leaking 200,000 a year on the loss of 100 million cubic meters of water. Therefore, in daily life have some small sense of saving water is very necessary.。
First, brush their teeth。
Waste: uninterrupted water.。
Water-saving: Koubei to water.。
Second, laundry。
Waste: washing machines uninterrupted waterside Chonglin side note, the laundry drainage way.。
Water-saving: on washing clothes, laundry to reduce the number of small pieces, a small amount of clothing to promote rear; detergent running appropriate.。
3, Bath
Waste: too long uninterrupted water Chonglin; bath when too much water and overflow, or water side of open water Cypriot side.。
Water-saving: intermittent water shower, when Cuoxi timely clearance of water, avoid too long Chonglin. After the bath water can be used for laundry, washing and flushing toilets, trailers and so.。
4, cooking
Waste: open the taps, washing a long time; boil water for too long, massive evaporation of water vapor; Chonglin watermelon with tap water, fruit.。
Water-saving: first paper erase cooking utensils, oil pollution, and then washing; taps flow control, intermittent to continuous irrigation for irrigation.。
5, car washing
Waste: long rinse with water.。
Water-saving: a bucket with water washing the use of washing water, water washing laundry using water-saving irrigation water cannon spray the use of automatic washing machine. After washing water recycling.。
Water conservation tips。
1, children's toys are intimate partners. But some toys (such as water guns) to be consuming water, there would not be recommended, particularly in the areas of scarce water resources, inappropriate use. Some naughty youths, the leader in the water below water fight each other Shuizhang, spray scattered, very happy, unknowingly, and clean the wet ground, in the past, the pedestrian was scared Duoduoshanshan, a large number of Water is wasted. More bad!。
2, water-saving washing dishes at home washing dishes, utensils to the best first paper on the oil-wipe, and then heat washed again, the last to use more clean warm water or cold water.。
The good experiences of water-saving。
Water-saving society。
In the water remain unchanged, industrial and agricultural production to ensure that water, residents living water and good water environment, we must establish a water-saving society. Including the rational development and utilization of water resources, industrial and agricultural water use and water all aspects of city life, greatly improve the utilization of water, to make the water crisis awareness enjoys popular support, to develop all love water, always, always water-saving situation.。
Water is not water。
Do not understand the "water saving" the true meaning of the word, always mistakenly believed that water-saving water is to restrict the people, not even water. In fact, water-saving people is a reasonable use of water efficient water use, not waste. Experts pointed out that there exists a waste of the current situation, the use of today's technology and methods, agriculture can be reduced by 10 percent to 50 percent of water demand, industry can reduce 40% -90% of water demand, the city reduced by 30% to be Water, are in no way affect the economy and quality of life level.。
World Water Day。
Water crisis is a global fact. Countless people of insight are worried about this. As early as the 1977 United Nations Conference on the convening of water, issued a stern warning to the world: water will soon become a profound social crisis, following the oil crisis after the next crisis is water. Water as inexhaustible era is over, as a valuable water resources of the times has come. January 18, 1993, the United Nations General Assembly adopted a resolution to the annual March 22 as "World Water Day" to carry out extensive publicity and education, development and raise public awareness of the protection of water resources. World Water Day each have a specific theme, has spent 7 session of the World Water Day.。
Water conservation slogans。
1, water conservation is to implement the strategy of sustainable development of important measures.。
2, and strive to create a water-saving cities, the implementation of sustainable development.。
3, to popularize water-saving domestic water apparatus.。
4, water conservation, protection of water resources, is the common responsibility of society as a whole.。
5, both revenue and cutting expenditure, expenditure priorities, pollution control-oriented, open-source scientific and comprehensive utilization.。
6, the state water plan, water savings.。
7, Xi water, love the water, saving water, from my start.。
8, adhere to give top priority to water conservation, and strive to build water-saving cities.。
9, water conservation, the benefit of mankind, Lee in contemporary, work in ages.。
10, according to the law of water, water science, water conscious.。
11, strengthen the management of urban water conservation, conservation and protection of water resources in cities.。
12, efforts to build a water-saving economy and a water-saving society.。
13, the protection of water resources, promote the great western development; savings every dripping, co-founder of water-saving city.。
14, every citizen to conserve water is the responsibility and duty.。
15, water is the source of life, the blood industry, the lifeblood of cities.。
16, the water is cherished treasure of your life.。
17, to treasure every drop of water.。
18, world water shortages, China is short of water, urban water shortages, water conservation.。
19, a shameful waste of water, water conservation honor.。
20, water is an irreplaceable valuable resources.。
Cultivate good habits。
According to analysis, as long as the attention of the family改掉bad habit of saving water will be about 70 percent. And the waste of water-related habits of many, for example: flush toilets Chongdiao cigarette butts and fragmented waste in order to access a cup of cold water, and waste Fangdiao many water to wash potatoes, carrots after peeled or washed again after picking vegetables; water at the Intermittent (open to guests, answered the phone and change the TV channel), not related faucet; water, forget the Commissioner faucet; wash hands, wash your face, brushing teeth, let the water flow is always; sleep, go out, Do not check faucet; equipment leaking, do not fix a timely manner.。
Using water-saving devices。
In addition to the attention of the family to develop water-saving water habits, adopt water-saving devices is very important, but also the most effective. Some people would rather give them free rein, also refused to replace the water-saving devices, in fact, pay so much water is uneconomical in the long run. A wide variety of water-saving devices, water-saving water tanks, water-saving lead, such as water-saving toilets. From the principle, there are mechanical (wrenches, the button) and automatic (electric, magnetic sensors and infra-red remote control) two categories.。
Water bath
Washing shower head used: (1) Institute of regulating temperature. (2) not to water throughout the nozzle to open and should not be open. (3), as far as possible from head to toe Linshi the first, on the whole body soap Cuoxi Tu, the last time clean. Do not separate Shampoo, washing upper body, lower body and feet washing. (4) dedicated to taking a bath, time and should not slow life, or little side-washing. Let alone in the bathroom, and good friends play Shuizhang. Remember: Time is the water! (5) Do not use the opportunity to take a bath "in passing" washing clothes, shoes. Zaopen in a bath, we should pay attention: Do not over water, adequate 1/3-1/4 pots used.。
Water-saving toilets。
(1) If you think too much toilet water tanks, water tanks, in Shufang filled with a brick or a large bottle of water, each time in order to reduce the salt water. It should be noted, bricks or bottles of water tanks without prejudice on the part of local sports. (2) Water leakage is always the most lax water rubber seal, more than irrigation, water for the future from the overflow hole outflow; outlet rubber seal, to strictly follow the water will not stop, non-stop into the water mains And water. (3) a collection of domestic waste-water Chongce Suo, a water use and conservation of water. (4) refuse regardless of size, weight, the channel should be cleared from the garbage, not to salt water from the toilet.。
A water use
(1) wash your face with water after foot and then Chong Cesuo. (2) should prepare a home in the collection of waste water vat, it can fully guarantee Chong Cesuo need of water. (3) Taomi Shui, Zhu Guo pasta water used to wash Wankuai to oil and water. (4) Jiaohua water fish, flowers and trees to promote growth.。
To prevent water pipes Donglie。
Northern winter, water pipes easily Donglie, resulting in serious leakage, should pay special attention to prevention and screening. For example, (1) the rainy season floods washed out the cover of sand, to Butian before winter, the soil too shallow to prevent frost damage water pipes. (2) outside the faucet and water pipes to install antifreeze equipment (antifreeze Shuan, antifreeze wooden boxes, etc.). (3) a freeze of the house, should also be wrapped sacks films, winding Caosheng. (4) water pipe to the house peeked good paste, slit windows, the attention of the house insulation. (5) Once the water pipes freeze, do not use a plate or Shuitang (as will water pipes, faucets because of a sudden expansion of damage), hot towels should be used to help Huadong Guozhu faucet.。
Household water records。
As the saying goes, Qin T-free thinking. If the regular day (morning or evening a fixed time) in Bajia meter readings recorded, there will be many benefits. (1) daily, monthly, the consumption of water a year, can be easily calculated, it is no longer a reference to water the blind. (2) because the water has been recorded, there is no waste, can be seen, the water is also a pretty good idea where to start with a. (3) a day in mind, Jushouzhilao, is not very difficult, but a few months or years such as 1, is the perseverance, perseverance, patience, a carefully tested the medium of interference. (4) Remember this Liushui Zhang, one can see the changes in water consumption. Such changes and temperature, weather, factors such as the relationship between wet and dry » And changes in family living standards (to buy electric fans, refrigerators, air conditioners, the change in eating habits, etc.) to whether » Who says this is not scientific research? »
You will the flow of water? »
Traffic is the unit time (for example, 1 second) out of (the flow) of water. Determination of the flow of water in the home, reasoning and the flow of the Yangtze River, not just the same way. To prepare a rule of buckets, it calculated the volume (for example, 18.6 liters); Mabiao to prepare an ordinary trip also watches. Measurement, the first to open the tap to maximize the flow beginning to be balanced, the water barrels a barrel full of water, stop time, read out the last (for example, 23.4 seconds); measured by the value of the traffic volume is the last addition, That is, 18.6/23.4 = 0.795 liters / sec. For the sake of reliable, measured three times, from an average of three results. If the home Zhongzhuang the meter, meter reading can be aware of the water, flow measurement is even more convenient. The good experiences of water-saving。
抱起亚轩找小葵
帮翻译一下
Wuzhen Xizha is a scenic spot. Xizha (zhà) is located in Wuzhen, on the Hangjiahu Plain in Tongxiang City, Zhejiang Province.。
乌镇西栅是一个景区，西栅（zhà）位于浙北桐乡市杭嘉湖平原上的乌镇。
It is a leader in the ancient town of Jiangnan with its original water features and the cultural heritage of the millennium. It is a 5A-level scenic spot.。
以原汁原味的水乡风貌和千年积淀的文化底蕴成为江南古镇中的佼佼者，是一个5A级景区。
Located in Xizha, Wuzhen West Street, adjacent to the ancient Beijing-Hangzhou Grand Canal. Wuzhen is located at the junction of Jiangsu, Zhejiang and Shanghai.。
位于乌镇西大街的西栅，毗邻古老的京杭大运河。乌镇地处江浙沪交界之地。
For centuries, Wuzhen residents have enjoyed the entertainment of folk art such as Suzhou Pingtan, Jiangsu Pinghua, Huzhou Tan Spring and Tongxiang Yishu.。
数百年来，乌镇居民素有欣赏苏州评弹、江苏评话、 湖州滩簧、桐乡劝书等民间曲艺的娱乐。
It is called "Listening to the Book" and still loves to listen to "Liantaishu".。
名其为“听书”，还爱听“连台书”。
In particular, many old "book fans" will still have a few words about Jiang Yuequan's "Bao Yu Night Exploration", Zhang Jianting's "War Changsha"。
特别是许多上了年纪的“书迷”，至今还会煞有介事地哼上或者说上几句蒋月泉的《宝玉夜探》、张鉴庭的《战长沙》、
Wang Xiongfei's "Three Kingdoms", etc., Xu Lixian's Xu Pai The Jiang faction of Jiang Yuexian, they are all like a few treasures.。
汪雄飞的《三国》等，什么徐丽仙的徐派、蒋月仙的蒋派，他们都是如数家珍。
扩展资料：
There are towering ancient trees and green shades outside the west window of the Xizhan Bookstore. The East Gate Gallery has the word "book" along the mouth of the book.。
西栅书场西窗外有参天古树绿阴蔽天，东门廊沿口书有“书”字的幡幌。
The front is a "third-order book stand" with a two-square side, and a "half-table" is centered. The two wooden chairs are the chairs of Mr. Shuo’s “upper” and “down”,。
前方为一个丈二见方的“三阶书台”，一张“半桌”居中而置，两把木质交椅分别是说书先生的“上档”和“下档”的坐椅。
one “three strings” and one “琵琶” on the table, and the “half table” on the “static shot”. A "sweat towel" and a "paper fan" are the "home" of Mr. Shuo.。
一把“三弦”、一把“琵琶”搁于桌上、“半桌”上一块“静拍”、一块“汗巾”、一把“纸扇”均是说书先生的“家当”。
The audience in the library is dozens of square wooden tables, with dozens of wooden benches, teapots and tea pots, and the off-site loaners from time to time send the seeds and candy to the tea table.。
书场内的听众席是数十只方木桌，配上几十条木长凳，饮茶的是清一色的茶壶、茶盅，场外贷郎也不时地把瓜子、糖果送到茶客桌上。
I don’t want to buy a ticket to drink tea. It’s just sitting on a bench by the window, commonly known as “listening to the wall”.。
不想买票喝茶的只是在靠窗边的长凳上落座，俗称“听靠壁书”。
After the opening, it is a book, such as "Yu Tang Chun", the first book back to the book and then the "big book" opening. Mr. Booker’s “static shot” sounded and opened.。
开篇以后是正书，如《玉堂春》，头回书唱罢接着“大书”开场。评书先生“静拍”一响，开讲。
参考资料来源：百度百科-乌镇西栅。
大圣杰锅是
求助一篇关于顾客满意度的英文文献，谢谢！
1. Banana's habitat is the Chinese Hainan. 。
2. His computer as a result of disposes too old is unable to move that game. 。
3. Opens the Uncle Zhang to deliver goods Henan in the freight transportation department gang . 。
4. The network game causes his morals to perish does robs the murder the major event. 。
5. There's no flight from Guilin to Tokyo. 。
6. This red sleeping berth vehicle because of traffic accident, but major damage. 。
7. The Northeast China will be very cold in the winter, you should remember multi-belt thick clothes tomorrow . 。
8. The children looked that the wax pencil small are stirred up newly laugh loudly. 。
9. The overload and weary driving are the long-distance passenger stock have significant traffic accident's primary cause . 。
10. Regarding has the net addiction child school is educates first, but is not dismisses first. 。
11. Late at night also causes passengers' serious discontented as a result of coach bus's on tape recorder in the broadcast rock and roll. 。
12. That girl was encountering kidnaps and sells the 40th day to rescue by the public security police. 。
13. Robert and Smith is head coach and the vice-training in this city football team. 。
14. He thought that was silent the police not to be able to decide his crime, but he thought mistakenly. 。
15. Because that accountant carries the government money to escape is issued a warrant for arrest by the nation. 。
16. If will let the child eat excessively many chewing gum and the instant noodles will create to child's body injures. 。
17. Cows' is farmes' good friends. 。
18. The criminal offender as a result of resists stubbornly is killed. 。
19. The garbage truck process, an odor flutters with the wind . 。
20. Please turn on the suitcase to accept the inspection. 。
终于翻译完了，记得多加点分啊！
回答者： Struggle1217 - 千总 五级 11-14 20:48。
Banana's habitat is the Chinese Hainan. 。
2. His computer as a result of disposes too old is unable to move that game. 。
3. Opens the Uncle Zhang to deliver goods Henan in the freight transportation department gang . 。
4. The network game causes his morals to perish does robs the murder the major event. 。
5. There's no flight from Guilin to Tokyo. 。
6. This red sleeping berth vehicle because of traffic accident, but major damage. 。
7. The Northeast China will be very cold in the winter, you should remember multi-belt thick clothes tomorrow . 。
8. The children looked that the wax pencil small are stirred up newly laugh loudly. 。
9. The overload and weary driving are the long-distance passenger stock have significant traffic accident's primary cause . 。
10. Regarding has the net addiction child school is educates first, but is not dismisses first. 。
11. Late at night also causes passengers' serious discontented as a result of coach bus's on tape recorder in the broadcast rock and roll. 。
12. That girl was encountering kidnaps and sells the 40th day to rescue by the public security police. 。
13. Robert and Smith is head coach and the vice-training in this city football team. 。
14. He thought that was silent the police not to be able to decide his crime, but he thought mistakenly. 。
15. Because that accountant carries the government money to escape is issued a warrant for arrest by the nation. 。
16. If will let the child eat excessively many chewing gum and the instant noodles will create to child's body injures. 。
17. Cows' is farmes' good friends. 。
18. The criminal offender as a result of resists stubbornly is killed. 。
19. The garbage truck process, an odor flutters with the wind . 。
20. Please turn on the suitcase to accept the inspection. 。
回答者： TIANJINLANLONG - 试用期 一级 11-14 20:50。
天哪，这么多，累。。。。
Banana's habitat is the Chinese Hainan. 。
2. His computer as a result of disposes too old is unable to move that game. 。
3. Opens the Uncle Zhang to deliver goods Henan in the freight transportation department gang . 。
4. The network game causes his morals to perish does robs the murder the major event. 。
5. There's no flight from Guilin to Tokyo. 。
6. This red sleeping berth vehicle because of traffic accident, but major damage. 。
7. The Northeast China will be very cold in the winter, you should remember multi-belt thick clothes tomorrow . 。
8. The children looked that the wax pencil small are stirred up newly laugh loudly. 。
9. The overload and weary driving are the long-distance passenger stock have significant traffic accident's primary cause . 。
10. Regarding has the net addiction child school is educates first, but is not dismisses first. 。
11. Late at night also causes passengers' serious discontented as a result of coach bus's on tape recorder in the broadcast rock and roll. 。
12. That girl was encountering kidnaps and sells the 40th day to rescue by the public security police. 。
13. Robert and Smith is head coach and the vice-training in this city football team. 。
14. He thought that was silent the police not to be able to decide his crime, but he thought mistakenly. 。
15. Because that accountant carries the government money to escape is issued a warrant for arrest by the nation. 。
16. If will let the child eat excessively many chewing gum and the instant noodles will create to child's body injures. 。
17. Cows' is farmes' good friends. 。
18. The criminal offender as a result of resists stubbornly is killed. 。
19. The garbage truck process, an odor flutters with the wind . 。
20. Please turn on the suitcase to accept the inspection. 。
好拉
回答者： 我是杰伦迷1 - 助理 二级 11-15 13:07。
1.'s Banana production is China's Hainan 。
2. Configuration because of his computer is too old and can not run the game 。
3. Zhang uncle in the cargo delivery to help the Department of Henan Province 。
4. Online games made him moral and dry out the major robbery murder 。
5. Guilin Tokyo did not direct flights 。
6. This red sleeper car accident because of serious damage 。
7. Northeast China in the winter is very cold tomorrow, you have to remember that a little more than thick clothing 。
8. Crayon look at the children were either into the new year 。
9. Overloading and fatigue driving is a major long-distance passenger vehicles the main reason for traffic accidents 。
10. For the children of Internet addiction is the first school of education, rather than be expelled 。
11. As the coach on the tape also broadcast late-night rock caused serious dissatisfaction with the passengers 。
12. The girl was abducted and sold in the first 40 days was rescued by police 。
13. Robert Smith and in the city's soccer team as coach and vice-coach 。
14. He thought that the police remained silent on his crime can not be determined, but he has been wrong 。
15. That because the accounting of public funds to bring the country to escape and was looking for 。
16. If children eat more instant noodles and bubble gum will cause any injury to a child 。
17. Cattle farmers is a good friend 。
18. As the criminals were killed and put up a desperate struggle 。
19. Garbage truck through, a stench floated in the wind 。
20. Please open the bag for inspection。
小韩在追星
帮忙翻译一下这段话（急）
服务营销 Service Marketing。
服务质量管理 service quality management。
http://en.wikipedia.org/wiki/Customer_relationship_management。
http://zh.wikipedia.org/wiki/%E5%AE%A2%E6%88%B7%E5%85%B3%E7%B3%BB%E7%AE%A1%E7%90%86。
http://books.google.com.sg/books?hl=en&id=DE2Pbd_qmgkC&dq=Customer+Relationship+Management&printsec=frontcover&source=web&ots=6-EwTMiydF&sig=PQLcoxGqlWgF7INfmKFpsYg9Bno。
http://books.google.com.sg/books?hl=en&id=ZcCiO0UG5VwC&dq=Service+Marketing&printsec=frontcover&source=web&ots=GNjG_hrpBq&sig=PV6WzLFltr7kYWJlf7kUqvE6wbE。
http://books.google.com.sg/books?hl=en&id=T_nzJR6v_zUC&dq=Customer+Relationship+Management&printsec=frontcover&source=web&ots=ZdpWBlzrha&sig=kQHJ8evm-MCEhBbgGbgIQY8yjF8。
http://books.google.com.sg/books?hl=en&id=VsESmNFS__IC&dq=Customer+Relationship+Management&printsec=frontcover&source=web&ots=x7jhHTEhZ8&sig=O0apWa4sfLfpRxN0IwJPoXzOdeM。
http://books.google.com.sg/books?hl=en&id=qBXliZ6-CBcC&dq=service+quality+&printsec=frontcover&source=web&ots=AeMnivMaDr&sig=ys64gjwJNQDZsN56id56LW0uWlk。
http://books.google.com.sg/books?hl=en&id=mYrrUHgAgOgC&dq=service+quality+&printsec=frontcover&source=web&ots=CT2fh07xIp&sig=_Sqy36B49_rUNrQYLYTTjvM6YDk。
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Customer relationship management (CRM) is a multifaceted process, mediated by a set of information technologies, that focuses on creating two-way exchanges with customers so that firms have an intimate knowledge of their needs, wants, and buying patterns. In this way, CRM helps companies understand, as well as anticipate, the needs of current and potential customers.[1] Functions that support this business purpose include sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation. Many CRM initiatives have failed because implementation was limited to software installation without alignment to a customer-centric strategy.。
There are many aspects of CRM which were mistakenly thought to be capable of being implemented in isolation from each other. [3]。
From the outside of the organization, a customer experiences the business as one entity operating over extended periods of time. Thus piecemeal CRM implementation can come across to the customer as unsynchronized where employees and web sites and services are acting independently of one another, yet together represent a common entity.。
CRM is the philosophy, policy and coordinating strategy connecting different players within an organization so as to coordinate their efforts in creating an overall valuable series of experiences, products and services for the customer.。
The different players within the organization are in identifiable groups:。
Customer Facing Operations - The people and the technology support of processes that affect a customer's experience at the frontline interface between the customer and the organization. This can include face to face, phone, IM, chat, email, web and combinations of all media. Self-service kiosk and web self-service are doing the job of vocals and they belong here. 。
Internal Collaborative Functional Operations - The people and technology support of processes at the policy and back office which ultimately affect the activities of the Customer Facing Operations concerning the building and maintaining of customer relationships. This can include IT, billing, invoicing, maintenance, planning, marketing, advertising, finance, services planning and manufacturing. 。
External Collaboration functions - The people and technology support of processes supporting an organization and its cultivation of customer relationships that are affected by the organization's own relationship with suppliers/vendors and retail outlets/distributors. Some would also include industry cooperative networks, e.g. lobbying groups, trade associations. This is the external network foundation which supports the internal Operations and Customer facing Operations. 。
Customer Advocates and Experience Designers - Creative designers of customer experience that meet customer relationship goals of delivering value to the customer and profit to the organization (or desired outcomes and achievement of goals for non-profit and government organizations) 。
Performance Managers and Marketing Analysts - Designers of Key Performance Indicators and collectors of metrics and data so as to execute/implement marketing campaigns, call campaigns, Web strategy and keep the customer relationship activities on track. This would be the milestones and data that allow activities to be coordinated, that determine if the CRM strategy is working in delivering ultimate outcomes of CRM activities: market share, numbers and types of customers, revenue, profitability, intellectual property concerning customers preferences. 。
Customer and Employee Surveyors and Analysts - Customer Relationships are both fact driven and impression driven - the quality of an interaction is as important as the information and outcome achieved, in determining whether the relationship is growing or shrinking in value to the participants. 。
[edit] Technology considerations。
The basic building blocks:。
A database for customer lifecycle (time series) information about each customer and prospect and their interactions with the organization, including order information, support information, requests, complaints, interviews and survey responses.。
Customer Intelligence - Translating customer needs and profitability projection into game plans for different segments or groups of customers, captured by customer interactions (Human, automated or combinations of both) into software that tracks whether that game plan is followed or not, and whether the desired outcomes are obtained.。
Business Modeling Customer Relationship Strategy, Goals and outcomes: Numbers and description of whether goals were met and models of customer segments and game plans worked as hypothesized.。
Learning and Competency Management Systems - Customer Capacity and Competency Development - Training and improving processes and technology that enable the organization to get closer to achieving the desired results. Complex systems require practice in order to achieve desired outcomes, especially when humans and technology are interacting. Iteration is the key to refining, improving and innovating to stay ahead of the competition in Customer Relationship Management. (Successful tools, technology and practices will be copied by the competition as soon as they are proven successful.)。
The building blocks can be implemented over time separately, but eventually need to be dynamically coordinated. The ongoing alignment of the basic building blocks distinguishes an elegant seamless CRM implementation which successfully builds mutually valuable relationships.。
[edit] Types/Variations of CRM。
There are several different approaches to CRM, and at present there is no one software package that allows all of these approaches to be applied. When companies consider implementing a CRM strategy, they usually talk about either Campaign Management or Sales Force Automation. Although CRM is much more than either of those parts, software packages are usually based around one or the other idea (with SFA being the most popular).。
Operational CRM。
Operational CRM provides support to "front office" business processes, including sales, marketing and service. Each interaction with a customer is generally added to a customer's contact history, and staff can retrieve information on customers from the database when necessary.。
One of the main benefits of this contact history is that customers can interact with different people or different contact channels in a company over time without having to describe the history of their interaction each time.。
Consequently, many call centers use some kind of CRM software to support their call center agents.。
Operational CRM processes customer data for a variety of purposes:。
Managing Campaigns 。
Enterprise Marketing Automation 。
Sales Force Automation 。
Sales Force Automation (SFA)。
Sales Force Automation is a type of Operational CRM that is designed to automate sales-force-related activities, such as lead tracking. Software products perform such tasks as:。
Keeping lists of leads 。
Assigning list segments to salespeople 。
Allowing list contacts to be called or e-mailed 。
Tracking responses 。
Generating reports 。
Analytical CRM
Analytical CRM analyzes customer data for a variety of purposes:。
Design and execution of targeted marketing campaigns to optimize marketing effectiveness 。
Design and execution of specific customer campaigns, including customer acquisition, cross-selling, up-selling, retention 。
Analysis of customer behavior to aid product and service decision making (e.g. pricing, new product development etc.) 。
Management decisions, e.g. financial forecasting and customer profitability analysis 。
Prediction of the probability of customer defection (churn analysis) 。
Analytical CRM generally makes heavy use of data mining.。
Sales Intelligence CRM。
Sales Intelligence CRM is very similar to Analytical CRM, but it is intended as a more direct sales tool. Features include the delivery of "alerts" to sales people based on analysis of such factors as:。
Cross-sell/Up-sell/Switch-sell opportunities. 。
Customer Drift. 。
Sales performance, good and bad. 。
Customer trends 。
Customer margins 。
Campaign Management。
Campaign management software is marketing-oriented CRM software that combines elements of Operational and Analytical CRM and allows campaigns to be run on an existing client base. Campaign Management is used when you need to create personalized offers when it is prohibitively expensive to personally contact each client. Campaign management software functions include:。
Choosing campaign recipients from the client base according to selected criteria 。
Development of a campaign offer (this is often done "out-of-the-system" and is not automated) 。
Assigning specific campaign offers to selected recipients 。
Automatically sending offers to the selected clients via selected channels (either directly, via channels such as e-mail, or indirectly, by creating lists for use in channels such as direct mail) 。
Gathering, storing, and analyzing campaign results (including tracking responses and analyzing propensities) 。
Collaborative CRM。
The function of the Customer Interaction System or Collaborative Customer Relationship Management is to coordinate the multi-channel service and support given to the customer by providing the infrastructure for responsive and effective support to customer issues, questions, complaints, etc.。
Collaborative CRM aims to get various departments within a business, such as sales, technical support and marketing, to share the useful information that they collect from interactions with customers. Feedback from a technical support center, for example, could be used to inform marketing staffers about specific services and features requested by customers. Collaborative CRM's ultimate goal is to use information collected from all departments to improve the quality of customer service.[4]。
Geographic CRM
Geographic CRM (GCRM) is a customer relation management information system which collaborates geographic information system and traditional CRM.。
gCRM combines data collected from route of movement, types of residence, ambient trading areas and other customer and marketing information which are matched with relevant road conditions, building formations, and a floating population. Such data are conformed with a map and is regionally analyzed with OLAP(On-Line Analytical Processing) for visualization. This enables a company to examine potential customers and manage existing customers in the region.。
Strategy
Several commercial CRM software packages are available which vary in their approach to CRM. However, as mentioned above, CRM is not just a technology but rather a comprehensive customer-centric approach to an organization's philosophy in dealing with its customers. This includes policies and processes, front-of-house customer service, employee training, marketing, systems and information management. Hence, it is important that any CRM implementation considerations stretch beyond technology, towards the broader organizational requirements.。
The objectives of a CRM strategy must consider a company’s specific situation and its customers' needs and expectations. Information gained through CRM initiatives can support the development of marketing strategy by developing the organization's knowledge in areas such as identifying customer segments, improving customer retention, improving product offerings (by better understanding customer needs), and by identifying the organization's most profitable customers.[5]。
CRM strategies can vary in size, complexity and scope. Some companies consider a CRM strategy to only focus on the management of a team of salespeople. However, other CRM strategies can cover customer interaction across the entire organization. Many commercial CRM software packages that are available provide features that serve sales, marketing, event management, project management and finance.。
Successes
While there are numerous reports of "failed" implementations of various types of CRM projects,[6] these are often the result of unrealistic high expectations and exaggerated claims by CRM vendors.。
Many of these "failures" are also related to data quality and availability. Data cleaning is a major issue. If the company CRM strategy is to track life-cycle revenues, costs, margins and interactions between individual customers, this must be reflected in all business processes. Data must be extracted from multiple sources (e.g., departmental/divisional databases, including sales, manufacturing, supply chain, logistics, finance, service, etc.), requiring an integrated, comprehensive business processing system to be in place with defined structures and data quality. If not, interfaces must be developed and implemented to extract data from different systems. This creates a demand far beyond customer satisfaction to understand the full business-to-business relationship. For this reason, CRM is more than a sales or customer interaction system.。
The experience from many companies[who?] is that a clear CRM requirement with regard to reports (e.g., input and output requirements) is of vital importance before starting any implementation.[citation needed] With a proper demand specification, a great deal of time and money can be saved based on realistic expectations of systems capability.[citation needed] A well operating CRM system can be an extremely powerful tool for management and customer strategies.。
Privacy and data security。
One of the primary functions of CRM software is to collect information about customers. When gathering data as part of a CRM solution, a company must consider customer privacy and data security with respect to legal and cultural environments. Some customers prefer assurance that their data is not shared with third parties without their consent and that it cannot be illicitly accessed by third parties.。
小韩在追星
It's a bad day today.I got a terrible stomachache when I got up.I went to a hospital near here and got some medicine.It seemed that enerything went against me when I arrived at school.I fell over myself and knocked others down.Then I went to the office to get some hot water to take the medicine.There were lots of people there,so I have to wait.I waited for a long time and it was my turn.Unfortunately,there's no water.It was awful.The belt rang,so I have to rush to the classroom.I havn't kept the words in my mind.After writing the words from memory,I don't think I did well.I wrote 13 words,but only 9 of then were correct.The teacher asked me to his office and shouted:"Is this the words you write?Go back and write them again."Maybe you don't know that I felt repentant,my dear teacher.And I wrote the words each for 20 times.When I hand it in, you still asked my parents to come.I rushed out of the office with tears in my eyes.I got home when my mother was answering the phone,and I want to tell her about that later.Mom seemed sad when she cut off the phone,so I asked,"WhaIt's wrong?"She said,"Your grandpa was seriously ill."I also felt sad and I don't want to tell her the truth which can make her unhappy. 。
I wish my teacher will forgive me and give me the last chance.I will hold it. 。
写了我1个小时啊~~~~~~~不给我太对不起我了。。。。。。
有些地方不好翻译，有所改动，但是文章的意思没有变。
还有那个“于师”是于师傅还是于老师啊？？？我写的是老师，如果是于师傅可以换成master Yu。
机器翻译楼主应该看得出来，什么“Jinxiao Men wrestling，进校门摔跤比赛”的。